Reference

What You Agree to When You Use mdpowerball

Access to mdpowerball is subject to state law and is available only where local regulations permit. These terms set out your rights, our obligations, and how your account and personal data are handled — read them before you start.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ transaction termsContact and dispute pathPolicy update notices
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mdpowerball What You Agree to When You Use mdpowerball
DATA AND SECURITY

How We Protect Your Account and Handle Your Data

Data Retention We retain account data for the period required by applicable state law and our financial compliance obligations. You can request a summary of what we hold by contacting support via live chat.
Cookie Policy We use session and analytics cookies to keep your account secure and measure how the platform performs. You can manage cookie preferences in your browser settings at any time without affecting your account balance.
Account Security Login is protected by a one-time verification code sent to your registered email or phone. If you suspect unauthorized access, use the lock-account option in Settings or contact live chat immediately.
Request or Correct Your Data To update personal details or request a copy of your account data, send a written request through live chat or the support email in your account settings. We verify identity before releasing any data.
POLICY CONTACT

How to Reach Us About Legal or Account Questions

Live Chat Open your account dashboard and tap the chat icon to reach our support team directly. Fastest path for account-specific questions, including transaction disputes and policy clarifications.
Email Support Send detailed legal or data requests to our support address listed in your account settings. We aim to respond within one business day for policy-related inquiries.
Account Settings Portal Most policy actions — data requests, communication preferences, account closure — are handled directly inside your account under the Settings tab. No phone call needed.

Common Questions About Our Legal Terms

If something in our terms is unclear, these answers cover the situations we hear about most. For anything more specific, live chat in your account dashboard is the direct path.

Access depends on state law. We only activate accounts in states where online wagering is permitted. Check eligibility during the account creation flow — it confirms your state in real time.

Any unplayed balance is returned to the payment method used to deposit, subject to verification. PayPal and Venmo refunds follow each provider's standard processing timeline, not ours.

No. Our terms allow one account per person. Duplicate accounts are flagged during identity verification and may result in both accounts being suspended pending a compliance review.

Submit a written request through live chat or the support email shown in your account settings. We verify your identity first, then send the data summary within the timeframe required by applicable state law.

We post an updated date at the top of this page when terms change. If the change is material, we also send a notice to your registered email before the new terms take effect.

Yes. A Play+ prepaid card carries its own cardholder agreement from the issuing bank. Our terms govern the wagering side; Play+'s terms govern the card itself. Both apply when you fund your account that way.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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